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1st Line Support Engineer - 44349 - Benchmark Recruit, Sheffield

1st Line Support Engineer – 44349

Salary Band

16k -20k

The Dream Career

1st Line Support Engineer

The Location


The Salary 

£16000  to  £19k

The Hours 

9-5 Monday to Friday

The Company

A long standing client of mine based in Sheffield who specialist in IT Services and Support who have clients across South Yorkshire, the UK and abroad. Boasting 10 years in the industry my client has built an excellent reputation. The company have seen a lot of growth over the years that they have been established and due to this is looking to grow even further and add an additional 1st Line Support Engineer.

The Job Role 

Ideally the perfect candidate for this role will have experience of working with a Microsoft Windows Server/Active Directory. Every day will be different for the 1st Line Support Engineer as the job is very demanding and will require flexibility. The job role involves the engineer to carrying telephone support, answering queries and questions related to not only small technical issues but major ones too. As this client uses a ticketing system it will be the engineers responsibility to manage it and escalate and issues that are a priority. There will be an opportunity to occasionally attend clients premises with a more senior engineer and be developed professionally whilst on the job into a second line engineer.


VR Number


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Childhood Ambition: to be Superman Biography: Matthew classes himself as an honorary Yorkshireman (despite hailing from down South!), he decided Sheffield was the city for him after studying music then a masters in creative and cultural industry management at the University. When he’s not at Benchmark he has a love/hate relationship with the gym, more of a necessity due to his overwhelming love of food (especially cheese). Watch this space as Matt is also part of the band ‘Native and the Name’ who are rumoured to be Sheffield’s best musical export since the Arctic Monkeys!
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