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Citrix Support Engineer - 44125 - *Filled* - Benchmark Recruit, Sheffield

Citrix Support Engineer – 44125 – *Filled*

Salary Band

45k - 50k
This role has now been filled but if you would like to find one just like it request a bespoke consultation with our specialist recruiters or search again.

The Dream Career

Citrix Support Engineer

The Location


The Salary 

£45,000 (including shift allowance)

The Hours

24/7 Shift pattern

The Company

A leading company with a large IT Support division which provides outstanding client care.

The Job Role 

Working in a busy 24×7 support environment the 3rd line Citrix/Windows Engineer focuses on continuous operation of the Citrix environment and Microsoft operating systems, many of them running in a high availability environment.

Key responsibilities are:

  • To ensure that service requests and incidents are responded to in line with the contracted SLA
  • Understand and adhere to all aspects of customer procedures
  • Communicate in an effective, clear, concise and professional manner
  • Provide reports as necessary
  • Provide technical assistance and training as and when requested, to internal and external customers
  • Ensure that all requests and work undertaken is logged and maintained effectively

The Talent 

  • Excellent experience in Win2003/8/12
  • Excellent understanding of Active Directory and DNS
  • Understanding of high availability environments, MS cluster and load balancing knowledge
  • Excellent experience in Citrix toolset, particularly XenApp and XenDesktop (provisioning, management, maintenance)
  • Experience of VMWare, Hyper-V or other virtualization technologies
  • Understanding of patching and monitoring systems such as SCOM, Radia or similar
  • Understanding of SAN Technology and environments
  • Exposure to core Microsoft systems such as SQL, Exchange, and ISA
  • Analytical problem-solving and root cause analysis skills
  • Good communication skills (Communication to customers verbal and written is mandatory)
  • Team player
  • Language: fluent in English


  • MCITP Certified or Citrix Certified Professional
  • Knowledge of ITIL methodologies

VR Number


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Childhood Ambition: to be Superman Biography: Matthew classes himself as an honorary Yorkshireman (despite hailing from down South!), he decided Sheffield was the city for him after studying music then a masters in creative and cultural industry management at the University. When he’s not at Benchmark he has a love/hate relationship with the gym, more of a necessity due to his overwhelming love of food (especially cheese). Watch this space as Matt is also part of the band ‘Native and the Name’ who are rumoured to be Sheffield’s best musical export since the Arctic Monkeys!
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