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Customer Service Manager - 44114 - *Filled* - Benchmark Recruit, Sheffield

Customer Service Manager – 44114 – *Filled*

Salary Band

25k -30k
This role has now been filled but if you would like to find one just like it request a bespoke consultation with our specialist recruiters or search again.

The Dream Career

Customer Service Manager

The Location


The Salary 

£26000  to  £30000 D.O.E.

The Hours

Monday to Friday 9am – 5pm

The Benefits 

Car Parking

The Company

Digital Agency

The Job Role 

Managing a team of 3 Loyalty Team Executives, which is likely to expand to 4 before the end of the year.  You will report to the Operational Director and work closely with members of the client account and development teams.  Role involves constant liaison with the client and their customers as well as a number of third parties who are managed by the Loyalty Team Manager.

The role is heading up one of the three operational divisions within, a thriving local integrated marketing agency within Sheffield.  You will be required to work from the office and occasionally from the offices of the client in Hull, Leeds or Reading, so own transport is useful but not essential.

The Talent 

Key areas of responsibility:

  • Managing a team of three, including delegating daily routine and ad hoc tasks
  • Training, hiring, monitoring members of the team and supporting them when required
  • Liaising with client on a daily basis regarding all aspects of the scheme, particularly any development or operational issues effecting the running of the scheme
  • Monitoring patterns of incoming enquiries on a daily and monthly basis
  • Maintaining relevant and accurate content on the websites
  • Creating quotes for improvements for the schemes
  • Creating briefs for design and digital work
  • Testing development updates
  • Managing and liaising with a number of third parties on behalf of the client and looking for new partner opportunities
  • Evaluating the scheme in terms of costs, looking for any potential cost savings
  • Creating daily, weekly and monthly reports for both internal purposes and for the client
  • Attending training and meeting at client offices in various locations
  • Presenting trends and patterns to the client within the scheme
  • Monitoring and managing stock levels of items
  • Reporting any issues with the scheme, ensuring these are passed to the relevant department and monitoring until completion


Soft skills and personality traits necessary to excel:

  • Good knowledge of Excel, Word and PowerPoint
  • Reporting experience
  • Management experience
  • Knowledge of CRM systems
  • Experience in creating quotes, invoices
  • Good communication skills including over the phone, email and face-to-face
  • Good problem solving skills
  • Good time management

VR Number


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Specialism: Commercial, Legal & Financial Childhood Ambition: to be a ballerina Biography: Rebecca moved from her rural home town of Herefordshire to the bright lights of Sheffield to study in 2007 – she loved it so much she hasn’t left since! Falling into a career in law, Rebecca decided that whilst she loved her clients drafting Wills wasn’t the feel good factor she was after – luckily Benchmark swooped in and tooled her to be a Recruitment Consultant. Rebecca has since progressed to take the role of Team Manager focusing on supporting the team and delivering a quality Benchmark experience. She is also proud Mummy of two cats Marmite and Mabel – she is described in the office as a ‘crazy cat lady’ which she wears like a badge of honour.
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