Jobs

The Dream Career:

1st Line Support Analyst

The Location:

Sheffield

The Hours:

40 hours a week

Monday-Friday (8.30 am – 5 pm)

The Salary:

£17,000 to £18,500

The Job Role:

We have a fantastic opportunity available for a candidate who has experience within 1^st line support, or looking to gain more IT experience.

The ideal candidate for this role will have experience within customer service or 1^st line support, will enjoy speaking to customers and have a strong interest in IT.

Working as part of a busy team, the successful candidate will handle incoming calls from customers, log customer issues, trouble shoot and support with technical queries where possible or escalate to 2^nd/3^rd line support colleagues.

We are looking for candidates who have the following experience and skills;

• Experience using Office 365
• Understanding of basic hardware – routers, network cables and monitors – for candidates who don’t have experience full training will be provided
• Excellent communication skills; both written and verbal
• Ability to translate technical jargon into layperson language
• Excellent problem solving skills
• Ability to work in a fast paced environment

Full training will be provided for the successful candidate and therefore we welcome applications from candidates who have a passion for IT, but don’t necessarily have the hands on experience.

For further information about this role please contact rebecca@benchmarkrecruit.co.uk