The Dream Career:

B2B Service Manager

The Location

Sheffield

The Benefits

Westfield healthcare

Employee Assistance Program

23 days holiday

You’ll get bank holidays and your birthday off too!

Vibrant, city centre location

The Hours

Full time Mon - Fri

The Salary

£30,000 - £35000 DOE

The Job Role

We are representing a well-regarded Sheffield business who are adding headcount to their management team.

The successful candidate will be responsible for the daily management of their B2B department and Account management team.

The ideal candidate for this role will be able to demonstrate the ability to successfully lead the team and help and support with the day to day duties, as well as getting down to the detail and focus on process improvement and improving the customer journey. A large part of this role will also focus on ensuring customers receive a positive experience and ensuring that all the business needs and objectives have been met.

As SLAs are in place with each client, the successful candidate will ensure that all customer contact is managed and quality metrics monitored. This position will also involve handling any escalating matters and complaints.

There will be a huge focus on supporting the customer journey, and the successful candidate will design, document and train all processes and communications required.

As daily manager to the Account Management team, duties will also include one to ones, objective setting, performance reviews, recruitment, engagement and wellbeing.

The team will be expected to hit KPIS and it will be the Service Manager’s responsibility to ensure these targets have been met.

The successful candidate will be rewarded with the following;

23 days holiday

You’ll get bank holidays and your birthday off too!

Relaxed office atmosphere

Casual dress code

Westfield healthcare

Employee Assistance Program

Cycle to Work scheme