Jobs

The Dream Career:

French speaking 1st line support

The Location:

Sheffield

The Hours:

Shift pattern on rotation -

Monday-Friday 8 am – 22 pm

Saturday-Sunday 8 am – 8 pm

Working 5 days a week 8-hour days, working approx. one weekend in every four.

The Salary:

£19,000 to £20,000 DOE

The Job Role:

We have a fantastic opportunity available for a native French speaker to join our client’s growing technology business located in the heart of Sheffield city centre.

This full-time role will involve working as part of a busy 1^st Line Support team managing incoming calls, emails and texts from customers regarding their technical queries.

As 1^st Line Support Engineer, the successful candidate will be responsible for the following duties;

• Handling incoming 1^st line support queries from customers
• Logging calls on in house CRM system
• 1^st line diagnosis of faults
• Escalating faults to 2^nd line support team when required
• Handling incoming SMS messages
• Management of online chat with customers
• Translating written communications from English to French and vice versa
• Creation of written content in French

Applicants will ideally have the following experience to be considered for this role;

• Fluent in both written and spoken French – ideally mother tongue
• Good working knowledge of Windows/Mac/Linux
• Basic understanding of networking
• Good understanding of TCP/IP
• Strong experience working within customer services
• Excellent written and spoken English

For further information about this fantastic opportunity please contact rebecca@benchmarkrecruit.co.uk / 07714771600