New Homes Customer Care Advisor (Aftersales)

  • Location


  • Sector:

    Business Support

  • Job type:


  • Salary:


  • Contact:

    Rebecca Morris

  • Contact email:


  • Job ref:


The Dream Career:

New Homes Customer Support Advisor (Aftersales)


The Location:



The Hours:

Full time


The Salary:

Up to £25,000 DOE


The Job Role:


We are representing a highly regarded national estate agency who have offices across the Midlands and North of the UK. The agency represents a number of developers who are building and selling beautiful homes across the country.


Due to expansion within our client’s business we have a fantastic opportunity available for a New Homes Customer Support Advisor to join the post-completion care team.  


This role is well suited to individuals who are passionate about delivering a first-class customer experience and are confident dealing with enquiries from customers post-completion.


Working through a portal system the successful candidate will manage issues reported by property owners which need to be actioned professionally, timely and accurately.  The New Homes Customer Advisor will be responsible for sending tickets through to contractors to ensure all issues are resolved efficiently.


We are looking to speak to candidates that have solid experience working within new build homes – this role is well suited to candidates that have experience working for a home builder in a similar role, or have sold new build homes and are now looking for an office-based role.  


The ideal candidate for this role will have excellent customer service experience and will be confident liaising with customers who are reporting urgent issues.   


Applicants should have experience of NHBC (or similar).


This is a fantastic time to be joining our client’s business as they continue to grow. There are excellent progression opportunities available. 


This role is full time working from our client’s head office in Tankersley – candidates must be able to commute to Tankersley (there is free parking on site). 


For further information about this position please contact rebecca@benchmarkrecruit.co.uk / 07714771600