The Dream Career:

Onboarding and Engagement Manager

The Location:

Sheffield

The Benefits:

23 days holiday + stat (rising up to 28 days with length of service)

Westfield Health cover

Individual training budget

1 day volunteering per year

Team socials

Games room

The Hours:
37.5 hours per week (flexible working) core hours 9.30 – 4

The Salary:

£25,000 to £40,000 DOE

The Job Role:

Working for an award winning, and highly regarded tech business based in Sheffield, the successful candidate will be responsible for transitioning customers onto their tech platform and providing full training support.

This is a brand-new position for the company will involve fully onboarding customers on all aspects of the platform as well as providing constant support and identifying process improvements.

Duties will include the following;

Working collaboratively with clients to identify their training needs
Producing training plans on behalf of the client
Producing training material
Delivering training to customers on the platform face to face and via online platforms
Internal training to colleagues on the platform when required
Identifying and implementing process improvements
Liaising with internal teams to identify improvements with the software
Providing administration support to users
Maintaining accurate training records

Skills required;

2 years + experience in a similar face to face training role
Experience working within the technology sector
Confident using a range of IT packages
Experience of managing LM systems
Passionate about delivering excellent customer service
Self-motivated and task-focussed
CIPD qualified (not essential)

For further information about this role please contact Becca on 0114 221 0550 / 07714771600 / rebecca@benchmarkrecruit.co.uk

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