Operations Manager

  • Location


  • Sector:

    Business Support , Charity

  • Job type:


  • Salary:

    £25,047 - £30,812

  • Contact:

    Rebecca Morris

  • Contact email:


  • Job ref:


The Dream Career:

Operations Manager 

The Location:


The Benefits:

Fantastic working environment and team

Free Parking

Training and development

25 days holiday + stat (increases with length of service)

Birthday off

Flexible working


The Hours:

Full time, 35 hours

Flexible working and some out of hours on call

The Salary:

£25,047 to £30,812

The Job Role:

We are working exclusively with SCCCC who are an award-winning charity who combat loneliness within our communities.

SCCCC are recruiting an Operations Manager to join their Senior Management Team. This role will be crucial within the business and the successful candidate will work very closely with the Chief Executive.

The successful candidate will assist the CEO with overall management and administration of the Charity’s services and work with and on behalf of the CEO to develop and deliver the operational plans for the organisation.  The successful candidate will ensure that services are delivered to the highest standard and will contribute to the ongoing growth and success of SCCCC. 

SCCCC is looking for an experienced Operations Manager who has hands on experience within a medical role such as Nurse, OT, Physio etc but then progressed into a management role.  The ideal candidate will have a broad portfolio of operational experience.  This role will incorporate strategic duties as well as human resources management for staff and volunteers. The successful candidate will require both business and financial acumen.

Key accountabilities

Planning, Strategy and Policy

  • Working closely with the CEO to lead the Charity.  This will include short-term and long-term strategic planning, HR management, fundraising, communications/PR
  • Assist in production and implementation of the Charity’s Operational and Development plans and budgets.
  • Working closely with the CEO and Business Development Manager to develop opportunities to expand the delivery of services offered

Service Delivery

  • Ensuring communication between programmes is ongoing and utilised to maintain an environment of continuous improvement
  • Management of KPIs and ensuring teams are held accountable across the business
  • Liaising with organisations and individuals in Sheffield to maintain and raise the profile of SCCCC
  • Perform quality controls and take remedial action if necessary to ensure key deliverables are met


  • Line manage operational staff – two direct reports
  • Provide a leadership support function to the teams and motivate staff to achieve outcomes
  • Manage the training programmes for operational and other staff
  • Management of staff appraisals
  • Scoping out new roles with the CEO and recruitment of staff

Governance, Quality and Risk Management

  • Ensuring that older people are placed at the heart of everything the Charity does
  • Management and monitoring of budgets and management accounts
  • Measure and evaluate the impact of SCCCC activity
  • Reporting to CEO on progress against agreed key strategic objectives
  • Attend Trustee meetings when required
  • Report on operations to the CEO/Trustees

General Requirements

  • Ensuring that SCCCC policies and procedures are adhered to at all times
  • Maintaining strict confidentiality of both internal and external information
  • Help promote SCCCC reputation
  • Work outside office hours and travel within South Yorkshire when required
  • Undertake continued professional development
  • Participate in regular performance reviews

Person specification



- Educated to degree level, Qualification in Health or Social Care discipline 


- Relevant management qualification 

Experience (Previous / current or any other work experience): 


- Minimum 3 years direct staff management experience in the voluntary sector or health and social care organisation, including person development and objective setting. 

- Hands on professional medical experience in a role such as Nurse, OT, Physio etc

- Operational management experience in the acute sector

- Experience of developing services and managing change

- Direct involvement in the development of strategy, business plans and organisational policies

- Sound financial knowledge, experience in managing and controlling budgets

- Evidence of successful collaborative working with public sector senior maangers, professional pracitioners and/or commissioners 

- Evidence of report writing and presenting skills, to include business cases and formal presentations 


- Knowledge of current NHS and health and social care issues including performance targets and national agenda

- Experience of working with Trustee/non-exec boards

- Knowledge of legislation and policy affecting older people 

- Knowledge of health and safety legislation

- Experience of working in an older person's charity 

Further Training (specialist / management previous job training): 


Evidence of recent relevant continuing professional development 


Leadership / management experience / training within the voluntary sector

Special Skills / Aptitudes (Verbal, numerical mechanical): 


- A detailed understanding of clinical and corporate governance

- Ability to operationalise a strategic plan to ensure success within a complex environment 

- Knowledge and understanding of the needs of older people and their families 

- Committed and highly self-motivated with ability to enthuse, inspire and motivate a staff and volunteer workforce in order to ensure the objectives of the charity are achieved 

- The ability to work in a self-directed manner, and as part of a team including ability to develop and build good working relationships with all stakeholders and partners 

- Excellent organisational skills and capable of meeting dealines

- High level of accuracy and attention to detail 

- Excellent communication skills, highly articulate verbally and in writing

- Computer literacy in dealing with standard MS office packages, including spreadsheets

- Ability to work under pressure

- Assertive but empathetic. A good listener and non-defensive in approach 


- Knowledge of issues affecting the voluntary sector 

Other Factors (e.g. car driver / owner)


- Car Driver / Owner 

- Willing to work outside office hours (both evenings and weekends) when necessary 

- Able to display a flexible approach to the range of duties required in a rapidly changing environment

- Ability to take instruction from Line Manager and give instructions to staff

- Shares SCCCC's values and ethos, and committed to SCCCC's vision 

- Clear Enhanced DBS disclosure check  

To express interest in this role, or for further information please contact rebecca@benchmarkrecruit.co.uk / 07714771600