The Dream Career

Technical Support Advisor

The Location

Rotherham

The Salary

£18,000

The Hours

Monday - Friday - 40 hours per week

The Job Role

I am working with an amazing firm based in Rotherham who are a tech based company who create manage and support software for their clients. This is an amazing opportunity for somebody to join the technical support team.

The right candidate will have a good understanding of coding practices primarily PHP and SQL and will be looking at this as a great opportunity to grow and develop in an amazing firm. The technical support team, you will be responsible for providing support on a large range of servies and products. The service desk duties include dealing with tickets and calls from clients, identifying and locating bugs reported by clients and develop solutions to resolve them when possible.

Day to day duties

Provide a professional and friendly service supporting the delivery of business plans
Work as part of Technical Support team to make sure the customer is always put first
Deal with tickets and support requests in a timely manner, proactively managing their time and workload
Provide ideas and new ways of thinking to improve the service, team or the product

Required Prerson Specifics / Experience

Friendly and customer focused
Self motivated and able to deal with deadlines in an organised manner
A ability to problem solve and think outside of the box and workload
Understanding of PHP, MySQL and HTML5
A basic understanding of IT, Networking and Data Connectivity and workload
Experience with Linux

Desirable experience

Exprience of a helpdesk / service desk environment
PBX based telephony systems
Asterisk Diaplan

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