Technical Support Advisor
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Location
Rotherham
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Sector:
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Job type:
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Salary:
£18,000
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Contact:
Amelie De Candolle
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Contact email:
amelie@benchmarkrecruit.couk
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Job ref:
45158
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Published:
9 months ago
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Expiry date:
2019-05-26
The Dream Career
Technical Support Advisor
The Location
Rotherham
The Salary
£18,000
The Hours
Monday - Friday - 40 hours per week
The Job Role
I am working with an amazing firm based in Rotherham who are a tech based company who create manage and support software for their clients. This is an amazing opportunity for somebody to join the technical support team.
The right candidate will have a good understanding of coding practices primarily PHP and SQL and will be looking at this as a great opportunity to grow and develop in an amazing firm. The technical support team, you will be responsible for providing support on a large range of servies and products. The service desk duties include dealing with tickets and calls from clients, identifying and locating bugs reported by clients and develop solutions to resolve them when possible.
Day to day duties
- Provide a professional and friendly service supporting the delivery of business plans
- Work as part of Technical Support team to make sure the customer is always put first
- Deal with tickets and support requests in a timely manner, proactively managing their time and workload
- Provide ideas and new ways of thinking to improve the service, team or the product
Required Prerson Specifics / Experience
- Friendly and customer focused
- Self motivated and able to deal with deadlines in an organised manner
- A ability to problem solve and think outside of the box and workload
- Understanding of PHP, MySQL and HTML5
- A basic understanding of IT, Networking and Data Connectivity and workload
- Experience with Linux
Desirable experience
- Exprience of a helpdesk / service desk environment
- PBX based telephony systems
- Asterisk Diaplan