Technical Support Advisor
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Location
Rotherham
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Sector:
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Job type:
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Salary:
£18,000
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Contact:
Amelie DeCandolle
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Contact email:
amelie@benchmarkrecruit.co.uk
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Job ref:
45221
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Published:
almost 2 years ago
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Expiry date:
2019-07-20
The Dream CareerTechnical Support Advisor |
The LocationRotherham |
The Salary18,000 |
The HoursMonday to Friday - 40 hours per week The RoleI am working with an amazing firm based in Rotherham who are a tech based company who create manage and support software for their clients.. This is an amazing opportunity for somebody to join the technical support team. The right candidate will have a good understanding of coding practices primarily PHP and SQL and will be looking at this as a great opportunity to grow and develop in an amazing firm. The technical support advisor will have to have amazing customer service and communication skills in order to deal with customers and clients. As an integral member of the support team, you will be responsible for providing support on a large range of services and products. The service desk duties include dealing with tickets and calls from clients, identifying and locating bugs reported by clients and develop solutions to resolve them when possible. Day to day duties
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Required Person Specifics / Experience
- Friendly and customer focused.
- Self motivated and able to deal with deadlines in an organised manner.
- A ability to problem solve and think outside of the box and workload.
- Understanding of PHP, MySQL and HTML5
- A Basic understanding of IT , Networking and Data Connectivity and workload.
- Experience with Linux
Desirable experience
- Experience of a helpdesk / service desk environment.
- PBX based telephony systems
- Asterisk Dialplan.