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Jobs

Technical Support Advisor

  • Location

    Rotherham

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    £18,000

  • Contact:

    Amelie DeCandolle

  • Contact email:

    amelie@benchmarkrecruit.co.uk

  • Job ref:

    45221

  • Published:

    about 1 month ago

  • Expiry date:

    2019-07-20

The Dream Career

Technical Support Advisor

The Location

Rotherham

The Salary 

18,000

The Hours

Monday to Friday  - 40 hours per week

The Role

I am working with an amazing firm based in Rotherham who are a tech based company who create manage and support software for their clients.. This is an amazing opportunity for somebody to join the technical support team.

The right candidate will have a good understanding of coding practices primarily PHP and SQL and will be looking at this as a great opportunity to grow and develop in an amazing firm. The technical support advisor will have to have amazing customer service and communication skills in order to deal with customers and clients.

As an integral member of the support team, you will be responsible for providing support on a large range of services and products. The service desk duties include dealing with tickets and calls from clients, identifying and locating bugs reported by clients and develop solutions to resolve them when possible.

Day to day duties

  • Provide a professional and friendly service supporting the delivery of business plans.
  • Work as part of the Technical Support team to make sure the customer is always put first.
  • Deal with tickets and support requests in a timely manner, proactively managing their time and workload.
  • Provide ideas and new ways of thinking to improve the service, team or the product.

Required Person Specifics / Experience

  • Friendly and customer focused.
  • Self motivated and able to deal with deadlines in an organised manner.
  • A ability to problem solve and think outside of the box and workload.
  • Understanding of PHP, MySQL and HTML5
  • A Basic understanding of IT , Networking and Data Connectivity and workload.
  • Experience with Linux

Desirable experience

  • Experience of a helpdesk / service desk environment.
  • PBX based telephony systems
  • Asterisk Dialplan.