Jobs

The Dream Career

Technical Support Advisor

The Location

Rotherham

The Salary 

18,000

The Hours

Monday to Friday  - 40 hours per week

The Role

I am working with an amazing firm based in Rotherham who are a tech based company who create manage and support software for their clients.. This is an amazing opportunity for somebody to join the technical support team.

The right candidate will have a good understanding of coding practices primarily PHP and SQL and will be looking at this as a great opportunity to grow and develop in an amazing firm. The technical support advisor will have to have amazing customer service and communication skills in order to deal with customers and clients.

As an integral member of the support team, you will be responsible for providing support on a large range of services and products. The service desk duties include dealing with tickets and calls from clients, identifying and locating bugs reported by clients and develop solutions to resolve them when possible.

Day to day duties

• Provide a professional and friendly service supporting the delivery of business plans.
• Work as part of the Technical Support team to make sure the customer is always put first.
• Deal with tickets and support requests in a timely manner, proactively managing their time and workload.
• Provide ideas and new ways of thinking to improve the service, team or the product.