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ICT Helpdesk -45151 - Benchmark Recruit, Sheffield

ICT Helpdesk -45151

Salary Band


The Dream Career

ICT Helpdesk

The Location


The Salary


The Hours

Standard Full Time

The Job Role

We are looking for an ITC Support Assistant for one of South Yorkshire’s leading charities.

This is a support role which will involve problem solving  hardware, software and telephone systems in accordance to company SLA’s and aims and objectives.

Main Responsibilities:

  • General helpdesk support
  • Assigning all incoming calls and enquiries according to SLA’s
  • Takin responsibility when dealing with individual tickets, following escalation procedures in accordance with outlined procedures.
  • Configuration of mobile devices
  • Trouble shooting software and equipment within the company’s internal and external premises
  • Be security savvy and maintain strict security and confidentiality regarding data and sensitive information

As well as relevant experience  we are looking for friendly and conscientious individuals with an excellent t telephone manner and a strong eye for detail and organisation.

To be considered for an immediate start please call Amelie on 0114 221 0550 or email your details to

VR Number


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Consultant Childhood Ambition: to be an actress Biography: Say ‘bonjour’ to Amelie who is Parisian born and bilingual in French. With French genes, as you would expect, she has a passion for fashion and is also a keen muso – her specialist subject is the 60’s and 70’s and wishes she could time travel back so she could fully embrace the culture of the time. Amelie moved up North after trying to make it in the music industry in London and deciding to study fashion up North. Her creative mind and love working with creative individuals has led her to work in recruitment and join Benchmark.

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