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IT Service Desk Technician - 45134 - Benchmark Recruit, Sheffield

IT Service Desk Technician – 45134

Salary Band

Up to 19k DOE

The Dream Career

IT Service Desk Technician

The Location


The Salary

Up to £19000 DOE

The Hours

Full time, standard

The Job Role

Working within the IT team, as IT Service Desk Technician you will provide first line support to customers who use our Clients IT infrastructure.

Duties for this position will include the following;

  • Providing customers with first line support by telephone, skype and face to face
  • Escalating any second line support enquiries/escalations to the second line support team
  • Logging all support calls using inhouse data base
  • Following up enquiries when appropriate and not resolved within first contact

The ideal candidate for this role will have experience within an IT department, ideally within a first line support role.

Our client requires a highly communicative, professional and enthusiastic individual to join the team.

Essential requirements for this role are as follows;

  • Confident using Windows 7 and above
  • Fully literate using the full suite of MS Office 365
  • Experience working within a helpdesk position
  • Experienced setting up computers, network cabling, telephones
  • Experience of TCP/IP, VPN, DNS, DHCP, HTTP & HTTPS

In addition to the above, candidates who apply for the role who have the following experience will be at an advantage, but these are not essential criteria;

  • Knowledge of SQL
  • Microsoft Active Directory
  • Experience of using telephony systems

If you would like further information regarding this position, or would like to apply for the role, please contact

VR Number


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Specialism: Commercial, Legal & Financial Childhood Ambition: to be a ballerina Biography: Rebecca moved from her rural home town of Herefordshire to the bright lights of Sheffield to study in 2007 – she loved it so much she hasn’t left since! Falling into a career in law, Rebecca decided that whilst she loved her clients drafting Wills wasn’t the feel good factor she was after – luckily Benchmark swooped in and tooled her to be a Recruitment Consultant. Rebecca has since progressed to take the role of Team Manager focusing on supporting the team and delivering a quality Benchmark experience. She is also proud Mummy of two cats Marmite and Mabel – she is described in the office as a ‘crazy cat lady’ which she wears like a badge of honour.

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