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Spanish Speaking Helpdesk -45087 - Benchmark Recruit, Sheffield

Spanish Speaking Helpdesk -45087

Salary Band

20 - 25k

The Dream Career: 

Spanish Speaking Helpdesk

The Location:

Sheffield

The Salary

£18,000 – £24,000

The Hours

Shift Patterns

The Job Role:

This is a fantastic opportunity for a native Spanish speaker to join a fantastic Sheffield company. Working within the helpdesk team, this candidate will be responsible for providing fantastic customer service support to new and existing customers.

Day to day duties will include:

  • Handling all incoming enquiries, liaising with Spanish customers and providing them with 1st line support
  • Escalating technical issues
  • Translating documentation from English to Spanish and vice versa
  • Creating content when required from English to Spanish and vice versa
  • Logging calls and enquiries using the in house systems
  • General administration on customer accounts
  • Handling SMS messages and responding when required

The ideal candidate for this role will already have experience working within helpdesk or customer services, will enjoy customer interaction and have strong attention to detail.

Professionalism is key to this role so Applicants must have experience of working within a professional working environment. Applicants must also be able to speak and write English very well.

Ideally, applicants will have experience of Windows, Mac & Linux but this is not essential.

For further information about this exciting opportunity, please get in touch with rebecca@benchmarkrecruit.co.uk

 

 

 

 

 

 

 

 

 

 

 

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Specialism: Commercial, Legal & Financial Childhood Ambition: to be a ballerina Biography: Rebecca moved from her rural home town of Herefordshire to the bright lights of Sheffield to study in 2007 – she loved it so much she hasn’t left since! Falling into a career in law, Rebecca decided that whilst she loved her clients drafting Wills wasn’t the feel good factor she was after – luckily Benchmark swooped in and tooled her to be a Recruitment Consultant. Rebecca has since progressed to take the role of Team Manager focusing on supporting the team and delivering a quality Benchmark experience. She is also proud Mummy of two cats Marmite and Mabel – she is described in the office as a ‘crazy cat lady’ which she wears like a badge of honour.

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