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Tech Support Assistant - 45121 - Benchmark Recruit, Sheffield

Tech Support Assistant – 45121

Salary Band

Dependent on Experience

The Dream Career:

Tech Support Assistant

The Location:

Rotherham

The Salary:

Dependent on experience

The Hours

Standard full time – flexible working after probationary period

The Job Role

Our client, who operates within the automotive software industry, are looking for a tech support to join their team. This is a fantastic time to join a growing team with a real outlook on future tech and the developing opportunities behind it.

They are looking for the following skills:

-Excellent communications skills

-Basic understanding of PHP, MySQL and HTML5

-Basic understanding of Data Connectivity, Network and IT

-Ability to receive constructive feedback and apply this in a positive manner to your own personal   development

Knowledge and experience:

Basic understanding of Linux via CLI

Experience  of using the Zendesk support desk environment

Experience of working within a customer service / care role

Basic Understanding of PBX  based telephony systems

Basic understanding of Asterisk

You general responsibilities will revolve around providing a consistent service in accordance with company expectations and guideline sin order to deliver the best outcome for the customer.  You will do this through having a professional and helpful phone manner, have the ability to identify when to escalate issues through a ticketing service and also be able to troubleshoot and develop solutions where possible.

To apply for this role please call Amelie on 0114 221 0550 or email your details to Amelie@benchmarkrecruit.co.uk

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Consultant Childhood Ambition: to be an actress Biography: Say ‘bonjour’ to Amelie who is Parisian born and bilingual in French. With French genes, as you would expect, she has a passion for fashion and is also a keen muso – her specialist subject is the 60’s and 70’s and wishes she could time travel back so she could fully embrace the culture of the time. Amelie moved up North after trying to make it in the music industry in London and deciding to study fashion up North. Her creative mind and love working with creative individuals has led her to work in recruitment and join Benchmark.

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