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Technical Support Advisor -45158 - Benchmark Recruit, Sheffield

Technical Support Advisor -45158

Salary Band

18k

The Dream Career

Technical Support Advisor

The Location

Rotherham

The Salary

£18,000

The Hours

Monday to Friday  – 40 hours per week

The Job Role

I am working with an amazing firm based in Rotherham who are a tech based company who create manage and support software for their clients.. This is an amazing opportunity for somebody to join the technical support team.

The right candidate will have a good understanding of coding practices primarily PHP and SQL and will be looking at this as a great opportunity to grow and develop in an amazing firm. The technical support advisor will have to have amazing customer service and communication skills in order to deal with customers and clients.

As an integral member of the support team, you will be responsible for providing support on a large range of services and products. The service desk duties include dealing with tickets and calls from clients, identifying and locating bugs reported by clients and develop solutions to resolve them when possible.

Day to day duties

  • Provide a professional and friendly service supporting the delivery of business plans.
  • Work as part of the Technical Support team to make sure the customer is always put first.
  • Deal with tickets and support requests in a timely manner, proactively managing their time and workload.
  • Provide ideas and new ways of thinking to improve the service, team or the product.

 

Required Person Specifics / Experience

  • Friendly and customer focused.
  • Self motivated and able to deal with deadlines in an organised manner.
  • A ability to problem solve and think outside of the box and workload.
  • Understanding of PHP, MySQL and HTML5
  • A Basic understanding of IT , Networking and Data Connectivity and workload.
  • Experience with Linux

Desirable experience

  • Experience of a helpdesk / service desk environment.
  • PBX based telephony systems
  • Asterisk Dialplan

VR Number

45158

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Consultant Childhood Ambition: to be an actress Biography: Say ‘bonjour’ to Amelie who is Parisian born and bilingual in French. With French genes, as you would expect, she has a passion for fashion and is also a keen muso – her specialist subject is the 60’s and 70’s and wishes she could time travel back so she could fully embrace the culture of the time. Amelie moved up North after trying to make it in the music industry in London and deciding to study fashion up North. Her creative mind and love working with creative individuals has led her to work in recruitment and join Benchmark.

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