IT Support Analyst
Location: Sheffield
Sector: IT & Technology
Job type: Permanent
Salary: £25,000- £27,000
Contact: Natalie Salvato
Contact Phone Number: 07399092649
Contact Email: natalie@benchmarkrecruit.co.uk
The Benefits: Remote first working - A supportive working environment where you’ll be encouraged to learn new technologies and develop your own skills - The opportunity to work with an extremely talented technology focussed team - Genuine progression opportunities - Working with a market leading Tech business with significant growth plans.
Hours: Monday-Friday 8.30 am - 5 pm + on call
We are delighted to represent our client as they continue to thrive within their sector, and as such require an experienced Support Analyst to join their team. This tech company offer multiple products nationwide to their growing market.
The successful candidate will be working alongside the development and support teams on existing and new features and functionality for their fully cloud-based platform.
What will you be doing? Working closely with the service desk team - Ensuring tickets raised by the service desk are investigated fully and resolved in a timely manner - Provide exceptional service for customers to ensure strong relationships are upheld - Identify bugs and issues within the platform and resolve where possible - Escalate any issues as/when necessary - Work closely and collaboratively with the Development team - Consistently contribute to continuous improvement to enhance development processes and efficiency.
What experience do you need? Although you’ll be working mainly with the internal team, you’ll have the ability to communicate well with customers when necessary - Previous experience within a technical support role - Good PHP skills - Understanding of MySQL, HTML, Networking and IT - It’d be beneficial but not essential that you understand Linux, Zendesk, Vue.js.
For further information about this role, please contact Natalie as soon as possible.
VR/ 45934
IT Support Analyst
Location: Sheffield
Sector: IT & Technology
Job type: Permanent
Salary: £25,000- £27,000
Contact: Natalie Salvato
Contact Phone Number: 07399092649
Contact Email: natalie@benchmarkrecruit.co.uk
The Benefits: Remote first working - A supportive working environment where you’ll be encouraged to learn new technologies and develop your own skills - The opportunity to work with an extremely talented technology focussed team - Genuine progression opportunities - Working with a market leading Tech business with significant growth plans.
Hours: Monday-Friday 8.30 am - 5 pm + on call
We are delighted to represent our client as they continue to thrive within their sector, and as such require an experienced Support Analyst to join their team. This tech company offer multiple products nationwide to their growing market.
The successful candidate will be working alongside the development and support teams on existing and new features and functionality for their fully cloud-based platform.
What will you be doing? Working closely with the service desk team - Ensuring tickets raised by the service desk are investigated fully and resolved in a timely manner - Provide exceptional service for customers to ensure strong relationships are upheld - Identify bugs and issues within the platform and resolve where possible - Escalate any issues as/when necessary - Work closely and collaboratively with the Development team - Consistently contribute to continuous improvement to enhance development processes and efficiency.
What experience do you need? Although you’ll be working mainly with the internal team, you’ll have the ability to communicate well with customers when necessary - Previous experience within a technical support role - Good PHP skills - Understanding of MySQL, HTML, Networking and IT - It’d be beneficial but not essential that you understand Linux, Zendesk, Vue.js.
For further information about this role, please contact Natalie as soon as possible.
VR/ 45934